Refund policy

 Online Warranty Returns

All products distributed by Leisure Outdoors are guaranteed by the manufacturer of the goods. Warranty periods vary according to product. Any warranty claims is handled by the manufacturers of the goods. Warranties only apply to goods supplied within Australia for personal use.

All warranty covers manufacturing faults or defects in the original product.  Damage or faults occurring from fair wear and tear, improper use, failure to follow instructions, failure to follow care and maintenance instructions, accidental damage, commercial use, alterations, severe weather events, animals, insects and acts of god are not covered by warranty.

The first step to get a warranty return under way is to contact us. Please supply us with your details, a description of the problem and photos or a video for the issue.

From these details Leisure Outdoors will be able to advise you of the of action which will usually be to either provide replacement parts or to initiate a return.

When an item is returned it will be inspected by Leisure Outdoors or the manufacturer to confirm it’s a warranty issue. Once confirmed as a warranty issue by Leisure Outdoors or the manufacturer as either a minor or major fault you will be notified. In the case of a minor fault the item will be repaired or replaced and for a major fault the item will be either replaced or refunded.  This will be solely at the discretion of Leisure Outdoors.

If a product is found to be faulty within 7 days of delivery, and Leisure Outdoors has confirmed notification within this time frame, Leisure Outdoors will cover the cost of any shipping required to or from the original delivery location in order to resolve the issue.

 If a product is found to be faulty after 7 days from delivery of Leisure Outdoors, it is the customer’s responsibility to return the product to Leisure Outdoors.

 Damaged in Transit

If a product arrives and is damaged you must notify us within 48 Hours of delivery, via the contact us tab. You will be required to provide photos of the damaged goods and packaging. Leisure Outdoors will cover the cost of any shipping, outside of the 48 hours it is the customer’s responsibility to cover all freight to and from, unless agreed by Leisure Outdoors. Some items purchased have Transit Insurance that can be either declined or accepted by the customer. If insurance is declined then any Damaged in Transit claim will be solely at the discretion of Leisure Outdoors.

Lost in Transit

An item is deemed as "lost in transit" once it cannot be tracked by the carrier for a period of 28 days, this time limit will start once Leisure Outdoors has been advised of the non-delivery.  Confirmation from the carrier that the goods are "lost in transit", Leisure Outdoors will send out a replacement order at its own expense or refund.

Refund Process

Refunds are processed within 2 business days of being approved.  Refunds are sent back using the original payment method.  Depending on your refund method it may take 4-5 business days for these funds to be made available in your account.

 Please choose carefully it is the buyers' responsibility to read the product description, understand what you are purchasing, measure your own vehicle, and know what size item you need. As we will not accept change of mind returns.